How We Rate Casinos
At Sequent, we've developed a comprehensive methodology to evaluate online casinos and pokies platforms operating in New Zealand. Our ratings are designed to help Kiwi players make informed decisions about where to play safely and responsibly. Here's how we assess each casino across eight key criteria.
1. Licensing & Regulation
Licensing is our top priority when rating casinos. We verify that platforms hold valid licenses from reputable regulatory bodies, ensuring player protection and fair gaming practices. We recognize licenses from:
- Malta Gaming Authority (MGA) – One of Europe's most stringent regulators
- UK Gambling Commission (UKGC) – Strict UK-based oversight
- Curaçao eGaming – Established offshore regulator
- Local NZ License – Compliance with New Zealand's Department of Internal Affairs
Casinos without verifiable licensing receive significantly lower ratings, as they pose greater risk to players.
2. Game Selection & Software Providers
We evaluate the breadth and quality of gaming options available. Top-rated casinos offer:
- Wide selection of pokies/slots from leading software providers
- Live casino games with professional dealers
- Classic table games (blackjack, roulette, baccarat)
- Games from established providers like Microgaming, NetEnt, Pragmatic Play, and others
- Regular updates and new game releases
We assess variety, game quality, and provider reputation when scoring this criterion.
3. Bonus Terms & Wagering Requirements
While welcome bonuses are attractive, we prioritize transparency and fairness. Our analysis includes:
- Clear, detailed terms and conditions
- Reasonable wagering/rollover requirements (we flag unrealistic playthrough rates)
- Fair maximum cashout limits on bonus winnings
- Absence of predatory bonus conditions
- Time limits and game restrictions clearly stated
Casinos with hidden terms or exploitative bonus structures receive lower ratings.
4. Payment Methods & Withdrawal Speed
We assess the convenience and reliability of financial transactions:
- Multiple deposit options (credit cards, e-wallets, bank transfers, cryptocurrency)
- Fast and reliable withdrawal processing
- Low or no withdrawal fees
- Transparent processing times
- Support for NZD transactions
Casinos with slow withdrawals or limited payment methods score lower in our ratings.
5. Customer Support
Quality customer service is essential for player confidence. We evaluate:
- 24/7 availability (live chat, email, phone)
- Response time and helpfulness
- Support in English and local languages
- Knowledgeable staff who can resolve issues quickly
- Multiple contact channels
Casinos with limited support hours or slow response times receive lower ratings.
6. Mobile Experience
Most NZ players access casinos via mobile devices. We rate:
- Responsive web design that works seamlessly on phones and tablets
- Dedicated iOS and Android apps (where offered)
- Fast loading times and intuitive navigation
- Full game library available on mobile
- Smooth checkout and account management processes
Poor mobile optimization significantly impacts our ratings.
7. Responsible Gaming Tools
Player protection is paramount. We verify the availability of:
- Deposit limits (daily, weekly, monthly)
- Loss limits and session time limits
- Self-exclusion options (temporary and permanent)
- Cooling-off periods
- Reality check features
- Links to support organizations (Gambling Harm Prevention and Minimisation Service)
- Clear responsible gaming information
Casinos lacking comprehensive responsible gaming features receive significantly lower ratings.
8. Our Rating Scale
We use a 1–10 point scale to summarize our casino evaluations:
- 9–10 (Excellent) – Top-tier casinos meeting or exceeding standards across all criteria. Safe, fair, and recommended for NZ players.
- 7–8 (Good) – Solid casinos with minor shortcomings. Generally safe and reliable.
- 5–6 (Average) – Acceptable casinos with notable limitations. Exercise caution and review specific concerns.
- 3–4 (Poor) – Significant issues with licensing, terms, support, or player protection. Not recommended.
- 1–2 (Unacceptable) – Unlicensed, fraudulent, or extremely unfair casinos. Strongly discouraged.
Each rating reflects our comprehensive assessment across all eight criteria above. We update ratings regularly as platforms evolve and new information emerges. Always review our detailed casino reviews before signing up.